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ITIL Training
Measuring, Reporting & Improving The IT Infrastructure According To ITIL Best Practices
Description
Learn about improving the overall performance of the IT infrastructure using key activities defined within the ITIL IT service management processes as well as methods of measuring and reporting IT results from a business perspective.
Length: 3 days
Cost: $3459
Who Should Attend?
IT managers, supervisors, team leaders, project managers, network managers,
website managers, application developers, Service Desk managers and service
level managers.
Prerequisites
Participants must hold the Foundation Certificate In IT Service Management.
Benefits Of Attending
After attending this workshop, you will be able to use data generated by
effective IT service management processes to improve the quality of management
decision making; this, in turn, stimulates improvement initiatives.
Course Curriculum
- Identifying the right indicators and measurement thresholds for evaluating
IT infrastructure performance including understanding where management
information comes from within the ITIL framework, how it is generated,
formatted and interpreted
- Defining the communication methods for circulating, assessing, discussing
and acting upon the information now available
- Critical success factors for ensuring that improvement efforts are properly focused, owned, achievable and implemented successfully